by Cassandra Duffill | CLIENT EXPERIENCE
These days our clients aren’t just buying consultations, they are looking for an experience. Gone are the days where you could get away with offering a half-hearted solution. For natural health pracs, the days of having a face to face consult monthly, with no...
by Cassandra Duffill | CUSTOMER
Saying “know your customer” seems pretty basic, right? Well it’s not always so simple. Let me tell you about a time I had a real estate agency owner as a client. And he didn’t have a clue who his customer really was. I was hired by a local...
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