Map the Journey – Create an Epic Customer Experience
Welcome to the second post in my Epic Customer Journey series! If you missed the first post, you can find it HERE. In today's post I will walk you through what is a customer journey and why to create one. As I mentioned in the last post, clients are seeking a...
How To Map An Epic Customer Experience
These days our clients aren't just buying consultations, they are looking for an experience. Gone are the days where you could get away with offering a half-hearted solution. For natural health pracs, the days of having a face to face consult monthly, with no contact...
Psst….health pracs, you’re not actually selling consults!
Ok, I see you scratching your head. You're a health prac, a naturopath, a nutritionist, some other modality. You run a business and you KNOW you sell consults. Your main aim is to "fill your books" and run back to back clients all day, every day. Sound about right?...
Know Your Customer…
Saying "know your customer" seems pretty basic, right? Well it's not always so simple. Let me tell you about a time I had a real estate agency owner as a client. And he didn't have a clue who his customer really was. I was hired by a local real estate agency to...
Mini Biz Audit
As a business mentor & coach & a marketing strategist who mentors health practitioners, I know how important it is to know where your business is at, so you can develop a clear focus for where you want to go. Mini Biz Audit is a great tool I've created to use...
Welcome
I’m Cass!
Growth Mentor & Business Coach for entrepreneurs & natural health practitioners. I show you how easy it really is to grow and scale, with simple strategies that set your business up for success!
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