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Map the Journey – Create an Epic Customer Experience

Map the Journey – Create an Epic Customer Experience

by Cassandra Duffill | CLIENT EXPERIENCE, CUSTOMER

Welcome to the second post in my Epic Customer Journey series!  If you missed the first post, you can find it HERE. In today’s post I will walk you through what is a customer journey and why to create one. As I mentioned in the last post, clients are seeking a...
How To Map An Epic Customer Experience

How To Map An Epic Customer Experience

by Cassandra Duffill | CLIENT EXPERIENCE

These days our clients aren’t just buying consultations, they are looking for an experience. Gone are the days where you could get away with offering a half-hearted solution.  For natural health pracs, the days of having a face to face consult monthly, with no...
Psst….health pracs, you’re not actually selling consults!

Psst….health pracs, you’re not actually selling consults!

by Cassandra Duffill | CLIENT EXPERIENCE

Ok, I see you scratching your head.  You’re a health prac, a naturopath, a nutritionist, some other modality.  You run a business and you KNOW you sell consults.  Your main aim is to “fill your books” and run back to back clients all day, every day....

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